Privacy Policy for Mednise

Effective Date: February 22, 2025

1. Introduction

Welcome to Mednise. Your privacy and personal information have our highest priority. We have explained here our methods of gathering and protecting your data through use of our platform and services.

2. Information We Collect

Our platform collects different types of data to function and make our services better.

·       Our platform stores personal details such as your username, email, contact details and additional identification you supply during sign-up or service usage.

·       Our platform requires you to supply medical history details plus information on any health conditions you need for healthcare services to be delivered.

·       Our platform tracks what you do when you use our services including when you visit specific pages and how you access our platform.

·       The platform collects basic device hardware facts together with the Internet Protocol address of your connection plus your Internet browser specifications and operating platform credentials.

3. How We Use Your Information

Our organization handles your data to fulfill a number of tasks including:

·       Our platform links you to medical professionals while enabling you to speak with them through our platform.

·       Our services adapt based on your individual requirements and medical requirements.

·       We will contact you with messages about your upcoming appointments and general updates.

·       We will use it for compliance in order to adhere to legal obligations and regulatory requirements.

4. Sharing Your Information

You will share your information with different entities specified below.

·       We need provider access to your data for proper healthcare treatment.

·       Our platform uses third-party service providers to deliver services while these firms must follow confidentiality rules.

·       We share your details with authorities when the law demands it and when necessary to guard our property.

5. Data Security

Our security platforms protect your data from unauthorized people who might try to access change or reveal it. Absolute security cannot be achieved because every platform has vulnerabilities.

6. Your Rights

The laws of your location define your rights to control your personal information such as:

·       You have a right to ask us for information about your personal data and your records.

·       Ask us to fix incorrect or inadequate records.

·       Under legal permits you can ask us to take your data permanently off our platforms.

·       You have the right to refuse our processing of specific personal information types.

·       Reach out to support@mednise.com to claim your privacy rights.

7. Cookies and Tracking Technologies

Our platform uses cookies and related technologies to provide you with a better experience. Adjust your cookie choices easily through your browser tools.

8. Third-Party Links

The platform includes links to other websites run by third-party companies. The platform is not responsible for other websites' privacy rules and asks you to review them separately.

9. Changes to This Privacy Policy

Our Privacy Policy will get updated from time to time. We show significant policy updates on our platform while updating the start date.

10. Contact Us

For any questions about our Privacy Policy please contact us at the given information

• Email: support@mednise.com

Address:  Head Office, 1st floor, Zamzam Heights, Fatima Jinnah Road, Commercial Area, Mumtaz City, Islamabad.

By using Mednise, you acknowledge and agree to this Privacy Policy.

Terms of Use

Welcome to Mednise (referred to as “we,” “us,” “our,” or the “Platform”). These Terms of Use (“Terms”) govern your access and use of our telemedicine platform, which connects patients with licensed healthcare professionals for virtual consultations.

By using the Platform, you agree to these Terms. If you do not agree, please do not use our services.

1. Eligibility

You must be at least 18 years old to use this Platform or have the involvement of a parent or legal guardian. You agree to provide accurate and complete information during registration.

2. Services Offered

We provide a secure online platform for scheduling and conducting video consultations between patients and licensed healthcare providers. Our Platform:

• Enables video/audio consultations

• Provides appointment scheduling

• May allow prescription generation (if permitted under local law)

We are not a medical provider and do not provide medical advice, diagnosis, or treatment directly.

3. Medical Disclaimers

• All medical consultations provided through the Platform are the sole responsibility of the healthcare professionals.

• We do not guarantee the medical competence or licensing status of any provider. Users are encouraged to verify credentials.

• The Platform is not intended for emergency care. If you are experiencing an emergency, call your local emergency services immediately.

4. User Responsibilities

You agree to:

• Use the Platform for lawful, personal, and non-commercial purposes only.

• Provide truthful information during consultations.

• Keep your login credentials secure and confidential.

• Not impersonate any person or entity or provide false information.

5. Payment and Refund Policy

You agree to pay all consultation fees as displayed prior to booking. Refunds are issued only in case of:

• Provider no-shows

• Technical failure preventing the session

Refund eligibility is at our discretion.

6. Privacy and Security

We are committed to protecting your privacy. Your personal and medical information is processed in accordance with our [Privacy Policy]. Data transmission is encrypted and stored securely.

7. Prohibited Conduct

You may not:

• Use the Platform to harass, threaten, or abuse others

• Share explicit, violent, or illegal content

• Attempt to hack or reverse-engineer the Platform

• Schedule appointments under false Pretences

Violations may result in suspension or termination of your account.

8. Account Termination

We reserve the right to suspend or terminate your account at any time for violating these Terms or for misuse of the platform.

9. Limitation of Liability

We are not liable for:

• Any medical outcomes resulting from your consultation

• Technical failures or service disruptions

• Unauthorized access to your data unless due to our gross negligence

Our total liability is limited to the amount paid by you for services within the last 6 months.

10. Changes to Terms

We may update these Terms at any time. When we do, the revised version will be posted here with a new effective date. Your continued use after changes means you accept the new Terms.

11. Governing Law

These Terms shall be governed by and construed under the laws of [Your Country or State]. Disputes will be subject to the exclusive jurisdiction of the courts located in [Your City or Jurisdiction].

12. Contact Us

If you have any questions about these Terms, please contact us at:
📧 [support@mednise.com]